SHIPPING INFORMATION

All items in store take 3 - 5 business days to process.  Please add processing time to your shipping estimate below.

Here is an estimate of the shipping times.  Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times. 

 Location Estimated Shipping Time
United States 10-20 business days
Canada, Europe 15-28 business days
Australia, New Zealand 15-30 business days
Mexico, Central America, South America 20-60 business days 
Middle East (UAE, Saudi Arabia) 20-40 business days

 

SHIPPING POLICY

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at info@theswanshop.com as soon as possible. However there is a 72 hour wait list for email, therefore, if your order has left our warehouse within 72 hours, it is out of our control.

The Swan Shop  is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

The Swan Shop  will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and...

  • The customer refuses to accept the package
  • Number of attempts is made in the country of destination to deliver the package. 

The Swan Shop reserves the right to abandon the package(s) and will not be responsible for any refund.

 

 

FAQ

How much does it cost?

Shipping charge is Free on all orders.

Do we ship products internationally?

Yes, The Swan Shop serves as a global provider catering to customers across the world. 

If I order multiple products, can they be shipped in the same package?

To reduce shipping delay for our valued customers, all products are shipped individually as soon as they are processed for shipping in our warehouse.

I’ve put down the wrong shipping info/size order/variant order! What do I do? 

Prevention is this best protocol for this scenario. Please triple check that all information submitted is correct when following the purchasing process. If you do happen to make any error, please contact info@theswanshop.com as soon as possible and we will try and correct the error. As our products are processed the day of the purchase submission, we cannot guarantee your purchase info will be corrected. All customers will be subject to re-purchasing the desired items if an error occurs. 

Cancellations

Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and you will be refunded in full.

 

Incorrect Addresses

Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect we unfortunately cannot reimburse you if your order does not make its way to you. 

THE SWAN SHOP is not responsible for any items damaged or lost during transit, any claims should be filed with the respective carrier.

If you have made a mistake when ordering an item please get in touch and we will update your delivery address if your item(s) have not been dispatched.

Public/Shared Addresses

If an item is ordered to an address which is accessible by other people such as a workplace or shared accommodation (e.g. university halls of residence) you are responsible for the collection of all items and THE SWAN SHOP will not cover any stolen or missing items in such scenario.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.