Shipping & Delivery
We offer worldwide shipping! Tracking numbers will be provided for your orders in a separate email once your item ships. All of our products are shipped from our warehouse in Orange, California.
Please allow 1 - 2 business days for your order to be processed. If your order is placed on a holiday or weekend it will be processed on the next business day. You will receive a tracking number via email once the order is processed.
Shipping time varies depending on your location and which shipping method you choose. We are not responsible for any shipping delays caused by the mail carrier.
Standard USA USPS First Class: (2-5 Business Days)
Standard International Shipping: Estimated 10-25 Days (Could take longer depending on location of country and duties.)
We are not responsible for any extra taxes or fees your government may apply in order to get your order delivered.
Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect we unfortunately cannot reimburse you if your order does not make its way to you.
THE SWAN SHOP is not responsible for any items damaged or lost during transit, any claims should be filed with the respective carrier.
If you have made a mistake when ordering an item please get in touch and we will update your delivery address if your item(s) have not been dispatched.
If an item is ordered to an address which is accessible by other people such as a workplace or shared accommodation (e.g. university halls of residence) you are responsible for the collection of all items and THE SWAN SHOP will not cover any stolen or missing items in such scenario.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.